FAQs

FAQs about Livewire:


Recent Huawei News
Please don’t panic about the recent headlines and news regarding Huawei Handsets, please see Huaweis latest statement below. If you have further questions regarding this, please don’t hesitate to get in touch

How do I purchase a product(s)?
To purchase a single or couple of products/gadgets, you can follow the link to Amazon on the bottom of each product page, for a secure checkout and fast delivery. For bulk orders or business orders, you can call us on 01327 858918, email sales@livewiretelecom.com and we will set you up an account and ship to you for next day delivery or click here.

Do you ship overseas?
We ship worldwide with UPS.

How long will it take to receive my order?
90% of orders are dispatched and received next day. If you have a larger order quantity it may take a day or so to be completed In our warehouse, this will be discussed with you when the order is placed.

What courier services do you use?
UPS. Tracking numbers are provided for all orders.

Does the product come with a warranty?
All products come with warranty. (The warranty period can vary depending on the brand but most are either 1 year or 2 year).

Does Livewire offer Technical Support?
Yes, Livewire has a dedicated Technical Support Team who can discuss any query, device setup or problem you may have. Please contact 01327 858918 (select option 5) or email support@modem.co.uk.

 

FAQ about Products:


 

Technical support info
Please contact 01327 858918 (select option 5) or email support@modem.co.uk for all technical support enquiries. 

Best selling products
Our best selling products on Amazon are: E5573Cs-322, E5330, B525, E3372, E3531, E8372, E5885, B315, Honor Play Pro Pack and Honor 8x. All products are different and have different specs to suit each person, whether its long lasting battery life, download speed, or how many devices can connect, please look on each individual product page for further information or contact us with any questions.

How does my product work?
Our aim is to provide simple, fast, stylish and cheaper mobile broadband devices, meaning you can browse online whenever and wherever you are. Product setup is quick and can be completed in just a few steps, however this will vary depending on the product:

Dongle:
Simply insert an active Data sim of your choice (or activate) once in device, plug in and off you go!

MiFi:
Simply insert an active Data sim of your choice (or activate) once in device, search for the Huawei MiFi from your device, enter the password and your connected!

Router:
Setting up a Huawei Router does involve a few more steps than a dongle or MiFi, but do not panic! We have stress free instructions below, please click on the Router that you have and follow the steps.

For further questions regarding setup of your product, please contact the technical support team.

SIM/Network provider Info:
All our devices come UNLOCKED so you can use any Data Sim/network provider of your choice. We recommend to find which network has the best signal strength in your area, so your device achieves the best connection and speeds. Our go to Networks are: GiffGaff, Sky and Smarty.